On October 1st, Mark Lawrence and I launched the pre-order period for The Broken Empire.
Fans of Mark’s work flooded to the website. And in a very short amount of time—minutes, really—more than 200 orders were placed. You guys added books to the shopping cart, the shopping cart contacted PayPal, and you guys purchased your books by moving money from your PayPal accounts over to the Grim Oak Press PayPal account.
As many of you have pointed out, more than a hundred pre-orders did not “Complete” but instead switched over to “Pending Review” status on PayPal. They were red flagged.
And today, when some of you began writing me to let me know your orders had been “Denied” by PayPal, I called them.
After informing the PayPal customer service rep that I haven’t had very good customer service this week, I explained what happened. He checked with his manager, they looked over the account, and then they informed me that Federal regulations red flagged those orders. When a great deal of money moves into an account over a short period of time, the Federal government flags it for terrorist review and ascertains whether or not it is for legitimate purposes.
In short, the Federal government told PayPal to deny those orders.
Because obviously we are a bunch of terrorists.
I can’t tell you how angry I am. Seething is a good word, I think. No. A great word.
I now have to figure out who has been denied and who hasn’t and fix that in the Grim Oak Press database. And then I have to figure out who was denied for Lettered Editions and reach out to them so they can pay.
Please, look at your order on Grim Oak Press as well as in PayPal.
Here is what you do:
- If you ordered a Lettered Edition of the book and you’ve been denied, I will be reaching out to you.
- If you ordered a Limited Edition of the book and you’ve been denied, I bet you can place an order now and it will go through.
I’ll try to address this tomorrow. But I am flying out to NYCC on Tuesday and won’t be back for a week thereafter. I will have time to address this more then.
Many apologies to you guys who were denied!
I have no doubt it is not a reflection on your character.
But on the government’s.